Des Moines International Airport Goes Mobile with FlightView
New Mobile Website Strengthens Customer Service and Offers Instant Access to Flight Information for On-the-Go Travelers and Airport Visitors
BOSTON, MA (April 26, 2011) - Des Moines International Airport (DSM), which serves nearly two million passengers annually, has selected FlightView to create and power its first mobile website. By launching a mobile website with FlightView, DSM enhances its customer service by making it easier for travelers and the friends, family and colleagues picking them up to gain instant access to real-time flight information, airport services and local amenities via mobile devices.
"We live in a mobile world where our passengers expect easy access to accurate flight and airport information anytime, anywhere," said Don Smithey, Aviation Director at Des Moines International Airport. "We trusted FlightView to build flight information content for our primary website and this new mobile offering is a seamless, cost-effective extension that gives users access to all the details they need regardless of the mobile device."
DSM's new mobile website is optimized for all major mobile platforms, including Android, iPhone and BlackBerry. It offers visitors a user-friendly experience that delivers the travel information they need most with a clean, uncluttered look that is easy to navigate. The mobile content is broken up into three key areas:
- Flight information, enabling users to track arriving and departing flights, monitor schedule changes and view airline contact information
- Airport amenities, offering details on airport services, parking, dining and shopping
- Local information, providing visitors with information on nearby hotels, ground transportation and driving directions
"Developing and quickly deploying a mobile website stocked with the most important, up-to-date flight and travel information is a must for every business that touches the travel industry," said Mike Benjamin, CEO of FlightView. "DSM is a visionary in the airport industry and has always been focused on providing exceptional customer service and ensuring that travelers continue to classify it as one of the top airports to visit."
With a 30-year track record of providing customer-centric airports like DSM with accurate and visually-appealing flight information, FlightView is in a unique position to help airlines and airports quickly implement mobile solutions. The company's already-built mobile framework is tailored specifically to deal with the nuances of flight tracking - like time zone conversions, flight diversions and code shares - and is a cost-effective and proven alternative to third-party Web developers. FlightView's own mobile website and travel applications, available on the Android, iPhone, Blackberry and Palm, are the leading, trusted smartphone applications for more than 400,000 users nationwide. To learn more about FlightView's mobile offerings, visit www.flightview.com.
FlightView is the recognized provider of the most accurate, real-time flight information solutions for the aviation and travel industries. FlightView's Dispatch and FVXML products help aviation and travel professionals achieve superior customer service with actionable real-time information. FlightView's information displays can be seen at airport terminals and on the Web sites of the largest major airports, airline and travel companies. FlightView's software services and solutions are relied upon by the US government, the world's largest airlines, airports, aviation and travel professionals, ground transportation companies and news outlets. Founded in 1981, and headquartered in Boston, Massachusetts, FlightView has more than 20 years of experience in building and supporting mission critical systems for the FAA and the Volpe Center. To access real-time flight information online, visit FlightView Flight Tracker or FlightView Mobile Flight Tracker.
VP of Marketing