Inform. Engage. Empower.FlightView's Monitor Product for Airports and FBOs
Passengers milling around like zombies? Customer service desks overwhelmed and apologizing? Concessions dealing with irritated passengers? Let Monitor's visual situation display be a calming remedy.
- Monitor:Base gives passengers the proper "context" for delays.
- Enhance your image in the community via the web and in the terminals.
- Create an informative focal point to inform and entertain travelers.
How often have passengers been told a flight's delayed due to weather while gazing at blue skies behind the counter agent? Passenger frustration can become focused on your facility or concessions and tenants. If you are in need of a way to restore calm by providing passengers the information they crave, look no further; Monitor:Base is the answer.
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Monitor works its magic by showing exactly where flights are and their relation to the airport and local weather. Seeing airplanes circling due to congestion, restricted runways or intense storms reassures passengers and guests that the situation is beyond anyone's control. Providing the complete situation is empowering to travelers and means smoother operations.
Information is Power - Give it Freely
Everyone deserves to know the truth. Irregular operations due to delays at major hubs, high volume airports or along major navigation routes due to weather or congestion are well beyond your control, but without anyway to show this to passengers delayed at your facility, you will take the brunt of the frustration. Let Monitor provide the visual context for local delays.
+Larger Out of sight, out of mind. What you can't see can't hurt you, right? Not when it directly impacts your ability to provide top-notch customer service. Let your travelers see the same information you do and they will trust you and believe you going forward. Let them know you face the same problems they do and let them sympathize and realize you are all in this together.
"No press is bad press." Be proactive with your passengers and guests by placing Monitor on displays throughout the terminal, in particular near the FIDS displays and in baggage areas. Customers use Monitor in their baggage area and report that their guests appreciate seeing where the plane is really at. Receive those accolades yourself; contact us to sign up today.
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Connect your online and offline presence. Monitor on your website provides the same visual information to local residents with added interactivity. It is very easy to setup Monitor on your website at the same time you use it in the terminals and benefit from fewer customer service calls or complaints. Start expanding your reputation for good public relations.
Let them eat "cake". Monitor can be a focal point in your facility, a spot for congregation that doesn't occupy your staff or require any extra resources. Monitor can be included in touchscreen kiosks or as part of interactive displays for guests and children. Place Monitor near or inside your concessions areas and passengers will stay longer and spend more.
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A dedicated FlightView account manager who understands your needs is ready to help you get Monitor up and running as soon as possible. Call us or fill out the contact form and be prepared to be amazed at all the positive feedback Monitor will generate.