FlightView Dispatch is Key to Success for Costa Rican FBO ADS Ground Handling


FlightView Dispatch

ADS Ground Handling, a major FBO operating out of San Jose, Liberia and Pava Airports in Costa Rica has begun to use FlightView Dispatch to step up operations and provide superior customer service to their passengers. ADSGH handles almost all US commercial carriers and private jet flights into the country and will use FlightView Dispatch to provide just-in-time service to their customers. ADS has chosen FlightView Dispatch because of its capability to track flights much farther south than others in the market.

FlightView Dispatch has allowed ADS Ground Handling to coordinate tasks much better these days, resulting in just-in-time ground operations. Knowing exactly when to expect passengers, ADS personnel are able to keep airport authorities apprised of the arrival information and to prepare documents ahead of time. They can immediately transport passengers upon their arrival to the terminals for a smooth immigration and customs processing. "When customers are on their way in less than ten minutes - believe me, they are very happy," says Dellmark Muir, Operations Manager of ADS Ground Handling.

Dellmark also adds that FlightView�s accurate and reliable flight information is what has been key to stepping up his operations. He remarks, "In our industry, every minute is crucial, as precious as diamonds and pearls� like gold. FlightView has been a powerful tool for us�It allows us to track flights all the way down to Costa Rica, unlike others who only allow tracking down to Mexico." Dellmark, who oversees a team of 250 Operations employees, will also use Dispatch to track flights being serviced by their competitors.

"ADS Ground Handling is a major force in Costa Rica � dealing with hundreds of passengers daily. FlightView Dispatch has been the key tool used by FBOs around the United States to step up their level of service, remain competitive and help operations run smoothly for years. We�re very excited that this product, which has been the cornerstone of many FBOs, is going to provide these same benefits to ADSGH in Costa Rica," says Lorraine Flynn, president of FlightView Software.

FlightView Dispatch is a standalone PC-based flight tracking software used by airports, FBOs, airlines and ground transportation companies around the country to track flights in real-time. Users can set up filters to track each day�s flights or the arrivals and departures for theirs or competing airports or FBOs. The latest version of FlightView Dispatch, 4.4.2, includes features such as enhanced weather with SIGMETs, AIRMETs, SCITs and TFRs as well as an alerts feature, which allows users to set up alerts to be automatically sent to them as emails or popups when flight scenarios such as departures, diversions or delays occur.

About FlightView

FlightView is the recognized provider of the most accurate, real-time flight information solutions for the aviation and travel industries. FlightView's Dispatch and FVXML products help aviation and travel professionals achieve superior customer service with actionable real-time information. FlightView's information displays can be seen at airport terminals and on the Web sites of the largest major airports, airline and travel companies. FlightView's software services and solutions are relied upon by the US government, the world's largest airlines, airports, aviation and travel professionals, ground transportation companies and news outlets. Founded in 1981, and headquartered in Boston, Massachusetts, FlightView has more than 20 years of experience in building and supporting mission critical systems for the FAA and the Volpe Center. To access real-time flight information online, visit FlightView Flight Tracker or FlightView Mobile Flight Tracker.

FlightView Contact:

Katherine Wellman
VP of Marketing
(617) 787-4200

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