Leading Limo Companies Integrate Real-Time Flight Info for Superior Service
80 percent of leading limousine and chauffeured transportation (LCT) companies increasingly rely on real-time flight status information to improve customer service. According to an informal survey conducted by the leading provider of customized data feeds for the LCT market, the ability to track client flights with accuracy offers new ways to build the customer relationship.
The results reflect a new standard in defining and delivering service excellence. For years, professional and courteous drivers behind the wheels of clean, comfortable and roomy cars were the keys to attracting and retaining customers. But in crowded metropolitan markets, such as Boston, Chicago, Los Angeles, New York and Dallas, leaders are seeking new ways to gain a competitive edge. For companies with more than 50 percent of their business dependant on airport trips, the ability to anticipate and accommodate the unexpected, such as cancelled or delayed flights or in the extreme -- re-routed arrivals -- is a powerful way to deliver the extra mile of service consumers crave.
85 percent of the largest LCT companies trust FlightView for accurate and actionable real-time information on more than 80,000 flights nationwide ' everyday.
Used by dispatchers and drivers, the customized data feed monitors and instantly updates the status of individual flights. Real-time weather conditions, updated air traffic data and the latest FAA and ground advisories provide critical context about where and when clients will arrive.
'When a driver is waiting ' even if the flight was delayed by hours ' it's a powerful way to cement loyalty,' said Michael Benjamin, CEO of FlightView. 'Our customers are committed to innovation in service and it's great to support that leadership.'
FlightView is the recognized provider of the most accurate, real-time flight information solutions for the aviation and travel industries. FlightView's Dispatch and FVXML products help aviation and travel professionals achieve superior customer service with actionable real-time information. FlightView's information displays can be seen at airport terminals and on the Web sites of the largest major airports, airline and travel companies. FlightView's software services and solutions are relied upon by the US government, the world's largest airlines, airports, aviation and travel professionals, ground transportation companies and news outlets. Founded in 1981, and headquartered in Boston, Massachusetts, FlightView has more than 20 years of experience in building and supporting mission critical systems for the FAA and the Volpe Center. To access real-time flight information online, visit FlightView Flight Tracker or FlightView Mobile Flight Tracker.
VP of Marketing